Senior User Researcher
Rubrik
Senior User Researcher
Location:Bangalore, India
About The Company
Rubrik is a pre-IPO unicorn currently valued at 3.3B with a strong financial backing, over $553 million in venture funding from Greylock, Lightspeed, and Khosla Ventures, among others and recently announced earnings of 400M ARR! We are the leader in cloud security data management, delivering a single platform to manage and protect data in the cloud, at the edge, and on-premises. Enterprises choose Rubrik to simplify backup and recovery, accelerate cloud adoption, enable automation at scale, and secure against cyberthreats. We’ve been recognized as a Forbes Cloud 100 Company. Named one of LinkedIn Top companies three years in a row.
The Goal
Rubrik has totally changed the face of Data Management, Backup & Recovery, but we aren’t just another enterprise software company! Our vision is to give customers the simplicity, ease of use, and look-and-feel of consumer-grade experiences.
The Opportunity
We are growing our research team! Get in at the ground floor and help build the future of Rubrik. We are looking for a highly-skilled UX Researcher to lead and take ownership of meaningful, strategic and impactful research that can help us drive towards making Rubrik a benchmark for enterprise design.
About the team:
The UX Research team is part of Rubrik's Design team and works across many types of product initiatives at Rubrik to more effectively and efficiently deliver products and experiences that fulfill user needs. Our team is still relatively small - 18 amazing designers and researchers from all walks of the industry and life. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact how organizations around the world manage and protect their data. In addition to conducting research, we also enable our teams (engineers, product managers, designers, sales, etc.) to learn and apply research skills. You will play a role in shaping how we build research as a core competency across Rubrik and define how we put users first when conducting research.
As our company and products grow rapidly, it is crucial to scale the user experience of our product and our team in the right way and with the right people. Every hire counts!
Role:
At Rubrik we pride ourselves in having a very customer centric product, from the CEO across all the different roles, and this in turn has helped us win the market so quickly and become one of Silicon Valley’s fastest growing unicorns.
We’re looking for a UX Researcher to join our team. In this role you’ll work closely with Product Designers, UX Researchers, Product Managers and Developers bringing customer insights into every phase of the product development process, ensuring all the stakeholders have the data they need to build the next generation of Rubrik’s customer centric products and services. You’ll have the opportunity to influence product direction and address unmet customer needs in this exciting and rapidly growing space.
Our research work ranges from formative to evaluative studies, to rigorous usability studies, to data analytics. You should have broad skills in user research, product research, and design research methods and a thorough understanding of qualitative and quantitative research concepts.
Responsibilities
- Help set the bar for a consumer grade design
- Create a deep understanding and empathy for our target customers through field research, surveys, personas, and other methods that you identify to be most effective
- Work closely and in full collaboration with design, dev, and product teams to identify research topics, and build a research roadmap; communicate and refresh on a regular basis to ensure relevancy
- Ability to identify appropriate methodological framework given the problem space and/or research question
- Ability to independently manage research recruitment and scheduling logistics
- Ability to work within time constraints, shifting and competing priorities and schedules
- Ability to synthesize findings and make design/product recommendations
- Ability to develop metrics that appropriately reflect the user experience quality of a feature, product, or system
- Communicate results and recommendations, and advocate on behalf of our customers
Basic Qualifications
- B.A/B.S or MS / Phd in Human Factors, Cognitive Psychology, HCI, or a related field
- 4+ years experience working within an enterprise company, researching consumer, enterprise and/or mobile user experiences
Preferred Qualifications
- End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting and analytical tools) across multiple products areas and departments
- Experience with managing a complex workload and prioritizing in accordance with business priorities
- Experience with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams
- An online portfolio or work samples will need to be provided
If you’re up for the amazing challenge of setting a consumer-grade bar for enterprise design, this could be the role for you. Please send us your resume and a link to your work!
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About Rubrik:
Rubrik, the Zero Trust Data Security Company™, delivers data security and operational resilience for enterprises. Rubrik’s big idea is to provide data security and data protection on a single platform, including Zero Trust Data Protection, Ransomware Investigation, Incident Containment, Sensitive Data Discovery, and Orchestrated Application Recovery. This means your data is ready so you can recover the data you need, and avoid paying a ransom. Because when you secure your data, you secure your applications, and you secure your business.
We are a leader in data security, have been recognized as a Forbes Cloud 100 Company, named as a LinkedIn Top 10 Startup and are proud to have earned Great Place to Work® Certification™. There has never been a more exciting time to join Rubrik, and our future is even brighter. The work you do will help propel our next chapter of growth as you do the best work of your career.
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Diversity, Equity & Inclusion @ Rubrik:
At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.
Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.
Our DEI strategy focuses on three core areas of our business and culture:
Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled: Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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